Spector has defined job satisfaction as "the degree to which people like their jobs." Therefore, it stands to reason that someone would tend to stay with a job that is more satisfying, and would tend to leave a job that is less satisfying. As a result, employers are continuously looking for ways to design jobs in order to enhance the level of satisfaction of their employees. This topic is one of the most widely researched in organizational behavior, and is especially important to the restaurant industry where turnover rates are historically incredibly high.
This paper will begin with a review of the literature that deals with what job satisfaction is in general, along with it's primary determinants, regardless of the profession. The review will then continue on to a general view of job satisfaction in the hospitality industry, and, finally, conclude with a more specific view of determinants and characteristics of job satisfaction in the restaurant industry.
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